APS Bank-myAPS

Getting started
- Can I use the myAPS service without the app?
  
  Yes, the myAPS service can be used without the mobile app. In replacement of the mobile app, you can use the myAPS physical token.
- Is the myAPS mobile app compatible with all mobiles?
  
  The myAPS mobile app is compatible with smartphones running an iOS or Android operating system with the current or one of the two major previous versions.
- How do I download the myAPS app on my mobile?
  
  In order to download the myAPS mobile app, log on to Google Play (for Android devices) or Apple Store (Apple devices), search ‘myAPS’ and click install. As soon as installation is completed, the myAPS app is now available on your mobile.
Physical token
- What shall I do if I forget my physical token PIN?
  
  1. Go on the myAPS desktop log in page.
  2. Click on ‘Sign up’.
  3. Re-do the sign up process.
  Need help? Click here and watch our ‘how to’ video.
- What can I do if the physical token stops working?
  
  This is probably due to the battries. In that case, please replace with a new set of batteries. If the physical token, still doesn’t work kindly visit one of our Branches.
- Can I use the physical token from the previous internet banking for myAPS (the new internet banking)?
  
  No, the physical tokens from the previous internet banking cannot be used for the myAPS service. You need to get the new myAPS physical token by visiting one of our Branches.
- How do I get the myAPS physical token?
  
  In order to get a physical token, kindly visit one of our Branches. A yearly fee of €10 is applicable when going for a physical token.
Good to know
- Does the token located in the myAPS app function without an internet connection on my mobile?
  
  Yes, the token on the myAPS mobile app can still be used without an internet connection on your mobile.
- How do I send a secure message through myAPS?
  
  A secure message can be sent through the Message Hub, which can be accessed from both the desktop platform and mobile app. Just click on the to log in to your Message Hub.
  1. Log on the myAPS desktop platform or mobile app
  2. Click on the Message Hub icon
  3. Send us a message and you can include an attachment too!
- Why should I need to deactivate the myAPS app?
  
  You should deactivate your myAPS app when your mobile will no longer be in your possession.
- What should I do if I get a new mobile?
  
  1. Uninstall the myAPS app from your previous mobile
  2. When your new mobile is in hand, go on the myAPS desktop log in page
  3. Click on ‘Sign up’
  4. Re-do the sign up process using your existing username
  Need help? Click here and watch our ‘how to’ video
- What do I do if my mobile is stolen?
  
  1. Contact our Contact Centre on 2122 6644 (from Monday to Saturday between 8am and 8pm) to block your myAPS user
  2. Replace your mobile
  3. Go on the myAPS desktop log in page
  4. Click on ‘Sign up’
  5. Re-do the sign up process using your existing username
  Need help? Click here and watch our ‘how to’ video
- What shall I do if I forget my mobile app PIN?
  
  1. Go on the myAPS desktop log in page.
  2. Click on ‘Sign up’
  3. Re-do the sign up process
  Need help? Click here and watch our ‘how to’ video.
- What shall I do if I forget my username?
  
  You can contact our Customer Support Centre on 2122 6644 (from Monday to Saturday between 8am and 8pm), send an email to info@apsbank.com.mt or visit one of our Branches

FAQs